Roles and Responsibilities

• Managing cross functional business teams/stakeholders for IT requirements

• Preparation of business requirement (BRD) & SRS (software requirement specification) documentation for all IT initiatives interacting with business.

• Manage all process & design related queries raised from implementation (Vendor) partners from IT angle.

• Propose design and architecture after doing a gap analysis of different salesforce applications for Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for B2B & B2C user journeys.

• Transforming IT strategy & plans to project execution & management till production go live & post go-live support.

• Liaise with testing team & business team to get test cases prepared & conclude UAT testing

• Manage change management process for respective applications.

• Work on configuration and customization of Salesforce based business processes for LOS & Servicing.

• Completing the due diligence of proposed new application/system changes.

• Prepare the CBA liaising with management team & IT-plan.

• Working as L-2 production support team & all bug closures reported in production which requires code changes.

• Development & configuration of all new report requests coming from business end.

• Single point of contact for all tech related application queries corresponding to a product-PAN India.

• All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the Company policies,as applicable and within the parameters of Company Code of Conduct.