Roles and Responsibilities

Managing cross functional business teams/stakeholders for IT requirements
Preparation of business requirement (BRD) & SRS (software requirement specification)
documentation for all IT initiatives interacting with business.
Manage all process & design related queries raised from implementation (Vendor) partners from IT
angle.
Propose design and architecture after doing a gap analysis of different salesforce applications for
Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for
B2B & B2C user journeys.
Transforming IT strategy & plans to project execution & management till production go live & post
go-live support.
Liaise with testing team & business team to get test cases prepared & conclude UAT testing
Manage change management process for respective applications.
Work on configuration and customization of Salesforce based business processes for LOS & Servicing.
Completing the due diligence of proposed new application/system changes.
Prepare the CBA liaising with management team & IT-plan.
Working as L-2 production support team & all bug closures reported in production which requires
code changes.
Development & configuration of all new report requests coming from business end.
Single point of contact for all tech related application queries corresponding to a product-PAN India.
All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the
Company policies,as applicable and within the parameters of Company Code of Conduct.