Roles and Responsibilities

The Merchants are now requiring eCommerce solution and the market growing rapidly. To bring payment solutions to the merchant and on board to them to the eCommerce platform, a team is required to reach out and cater to the demand.

- Achieve Volume and market share

- Increase sales of our product in the right segment

- Activation and integration of the product

- Retention of the merchants

- Increasing penetration of bank products through cross sell

- Risk monitoring and compliance adherence by the merchant

- Channel Management and training of bank staff across different functions of the channel

PRINCIPLE ACCOUNTABILITIES :

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

EXPECTED END RESULTS MAJOR ACTIVITIES :

- Increase Credit and Debit card volumes through the merchant. Maximise Bank's share. Signing new reln for Ecommerce directly or through team

- Profitability of the reln Portfolio management - Ensuring maximum share of volumes comes to the bank. Retaining the merchants to avoid competition poaching banks merchants.

- Improvement Current account balances Joint efforts with Branches to ensure products and services are offered.

- Improvement of Bank product holding - CA/SA / Asset products Cross sell of bank products

- Increase in market share and product penetration Managing Channels - Branch, CBG, FIG, ECG, others

- Protecting the merchant and bank from malpractise Managing risk and compliance

- Increase in number of leads and conversion Training of bank staff of basic nature of the product.

- Retention of the client Training merchants staff ie Govt bodies / Educational institutes.