Jr. Associate – Email Support – Delhi Location

From 1 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

- Logging enquires/requests received from the internal and external customers and reverting with the appropriate resolutions within the stipulated TAT.

- Follow up with various departments required to ensure that appropriate action is taken on each & every complaint made by the external clients.

- Providing the standardized response to the customer queries while adhering to the quality aspects.

- Good interpersonal, analysing and problem solving skills by means of effective & efficient communications.

- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls(if required) expediting correction or adjustment.

- Respond to all queries from the external and internal customers with accuracy following communication procedures & policies.


Role:Email Support

Salary: Not Disclosed by Recruiter

Industry:NBFC

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent

Key Skills

Education

Does Not Matter

Company Profile

SKILLVENTORY

A Leading Manpower Consultancy Firm specialized in Recruitment Process Outsourcing, Manpower consulting, Executive hiring, Manpower outsourcing, Industry Mapping
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Recruiter Name:Supriya A

Contact Company:SKILLVENTORY

Telephone:9819739832

Email:darpan.jain@skillventory.com,supriya.ahire@skillventory.com

Website:http://jobs.skillventory.com