Roles and Responsibilities

• Lead implementation of customer relationship initiatives for prompt response & resolution of customerissues and to minimize customer complaints in order to enhance customer satisfaction.
• Manage Lead Time of All India Customer Complaints (Sales, Service, Parts, GoodLife) to achieveCustomer Satisfaction.
• Ensure timely development of new functionalities and implementation in the field to achieveCustomer Satisfaction.
• Manage Escalated Complaints ie CMD, National Consumer Helpline Legal, Social Media to ensure speedy resolution to enhance Customer Satisfaction.
• Ensure Timely action planning & implementation for the identified improvement area through variousactivities, Surveys & Audits like Vishwas, CSMM, IMS Audits etc to Enhance Customer Satisfaction.