Hiring For Lead – Customer Complaint For a leading Auto OEM

from 4 to 9 year(s) of Experience

Job Description

Roles and Responsibilities

  • Lead implementation of customer relationship initiatives for prompt response & resolution of customerissues and to minimize customer complaints in order to enhance customer satisfaction.
  • Manage Lead Time of All India Customer Complaints (Sales, Service, Parts, GoodLife) to achieveCustomer Satisfaction.
  • Ensure timely development of new functionalities and implementation in the field to achieveCustomer Satisfaction.
  • Manage Escalated Complaints ie CMD, National Consumer Helpline Legal, Social Media to ensure speedy resolution to enhance Customer Satisfaction.
  • Ensure Timely action planning & implementation for the identified improvement area through variousactivities, Surveys & Audits like Vishwas, CSMM, IMS Audits etc to Enhance Customer Satisfaction.




Salary: Not Disclosed by Recruiter

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:Other

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Automobile, Mechanical

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

SKILLVENTORY

RPO
View Contact Details+

Recruiter Name:Piyush Vaidya

Contact Company:SKILLVENTORY

Telephone:9039269444

Email:piyush.vaidya@skillventory.com

Website:http://jobs.skillventory.com