Hiring For Lead – Customer Complaint For a leading Auto OEM

from 4 to 9 year(s) of Experience
Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Lead implementation of customer relationship initiatives for prompt response & resolution of customerissues and to minimize customer complaints in order to enhance customer satisfaction.
  • Manage Lead Time of All India Customer Complaints (Sales, Service, Parts, GoodLife) to achieveCustomer Satisfaction.
  • Ensure timely development of new functionalities and implementation in the field to achieveCustomer Satisfaction.
  • Manage Escalated Complaints ie CMD, National Consumer Helpline Legal, Social Media to ensure speedy resolution to enhance Customer Satisfaction.
  • Ensure Timely action planning & implementation for the identified improvement area through variousactivities, Surveys & Audits like Vishwas, CSMM, IMS Audits etc to Enhance Customer Satisfaction.

Salary: Not Disclosed by Recruiter

Industry:Automobile, Auto Anciliary, Auto Components

Functional Area:Other

Role Category:Other

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Automobile, Mechanical

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile


Company Info
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Recruiter Name:Piyush Vaidya

Contact Company:SKILLVENTORY