Roles and Responsibilities
Roles & Responsibilities
- Partnership : Be the “voice of customer” internally & drive customer experience with data/ feedback driven insights.
- Relationship : Develop client champions, and identify key stakeholders and share best practices & suggest campaigns that cater to their HR strategies/ Plan
- Value Delivery : Maximize their ROI through Naukri offering and communicate the value associated with their investment in the Naukri platform
- Retention:Collaboratively work with Sales/Marketing/Design/Finance/Tech/Support to ensure customer adoption, utilization & growth .
- Adoption: Actively organize and manage operational and strategic business reviews with the customer based on customer success metrics and expectations
- Worked in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer’s ROI with our services
- Timely escalation and resolution of Customer queries – maintain lowest TAT for all customer queries/escalations
- Actively work on identifying sales opportunities during all customer interactions and pass on the opportunities to the sales manager
- Actively identify pain areas of customers related to Naukri services or otherwise. Work with sales team/product team/customer support team to find resolutions.
- Develop and maintain good relationship with External & Internal customers (sales, product, customer support etc)
Role:Customer Success Manager
Salary: Not Disclosed by Recruiter
Role Category:Customer Success
Employment Type:Full Time, Permanent
A Leading RPO
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