Customer Success Manager

From 1 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Roles & Responsibilities

  • Partnership : Be the “voice of customer” internally & drive customer experience with data/ feedback driven insights.
  • Relationship : Develop client champions, and identify key stakeholders and share best practices & suggest campaigns that cater to their HR strategies/ Plan
  • Value Delivery : Maximize their ROI through Naukri offering and communicate the value associated with their investment in the Naukri platform
  • Retention:Collaboratively work with Sales/Marketing/Design/Finance/Tech/Support to ensure customer adoption, utilization & growth .
  • Adoption: Actively organize and manage operational and strategic business reviews with the customer based on customer success metrics and expectations
  • Worked in a customer-facing environment and developing/driving initiatives to ensure or improve upon a customer’s ROI with our services
  • Timely escalation and resolution of Customer queries – maintain lowest TAT for all customer queries/escalations
  • Actively work on identifying sales opportunities during all customer interactions and pass on the opportunities to the sales manager
  • Actively identify pain areas of customers related to Naukri services or otherwise. Work with sales team/product team/customer support team to find resolutions.
  • Develop and maintain good relationship with External & Internal customers (sales, product, customer support etc)

Role:Customer Success Manager

Salary: Not Disclosed by Recruiter

Industry:Software Product

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent


UG:Any Graduate

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Contact Company:SKILLVENTORY