From 2 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Receipt and tracking of customer communication through any source – Physical, mails, Phone
calls etc.
2 Ensure timely and accurate processing of all general banking and trade and forex transactions
3 Complaint resolutions within / better than defined TAT
4 Custodian of delivery of superior service experience to all
5 Meeting all the regulatory and Internal control requirements
6 Exception Management, monitoring and tracking transaction status and ensuring end to end &
timely resolution
7 Work closely with the RM , TBG team, Treasury, Product Sales and Zonal heads to achieve
organization goals
8
Maintain high level of knowledge across business banking products and services offered esp
NBD Channels , Trade and Forex products and services offered and keep abreast of changing
RBI guidelines and regulations ,procedures and processes..
9 Responsible for on-boarding customers and cross sell of net banking solutions to clients
welcome calling, support client engagement initiatives
10 Handling inward and outward remittances, export and import, LO,BO, PO as well as LC and BG
related transactions including all queries, requests, issues and escalations
11 Suggestion of improvements on service processes to ensure superior service delivery
12 Handling all client and RM escalations and keeping supervisors informed
13 Inter- departmental co-ordination such as Branch Ops, NOC, CAD, FIG an Risk teams to
ensure minimum delays to client fulfilment
14 Handling documentation related to complex transactions such as FDI, FCGPR, FIRC and
related follow ups with branches and NOC teams

JOB DESCRIPTION
15 Be a team player within the Wholesale Servicing Unit
16 Proactive communication to clients and RMs on all transactions

C. QUALIFICATIONS AND EXPERIENCE REQUIREMENT
Qualifications
Essential Graduate
Preferred Post Graduate/MBA
Experience
Essential Minimum 5-6 years of handling General Banking,


Role:Acquisition Manager

Salary: Not Disclosed by Recruiter

Industry:Banking

Functional Area:BFSI, Investments & Trading

Role Category:Banking Operations

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

SKILLVENTORY

RPO
Company Info
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View Contact Details+

Recruiter Name:aakash Kag8109855555

Contact Company:SKILLVENTORY

Telephone:8109855555

Email:aakash.kag@skillventory.com

Website:http://jobs.skillventory.com