Roles and Responsibilities

Achievement of store sales targets as per plan for retail
metrics like UCP value sales, bespoke revenue, conversion
& repeat customer, average ticket size
Conduct home visits, new collection introduction, and
reduce dormancy by direct connects, customer profile
enrichment after meeting the customer
Curate experiences in coordination with Privee for birthday/
anniversary celebrations of key customers outside or within
boutique
Tap into repeat customer network by planning and
executing events in-store or external with support of repeat
customers
Maintain efficient store operations through morning
meetings, store upkeep and VM, grooming score,
commercial compliance, SOP compliance, stock rotation
Ensure exceptional customer experience through CRM
updation for product related NPs, CRM fill rates, ZPP
enrollment, NPS surveys
Lead store team by motivating, coaching and training staff,
conducting quarterly review and feedback