Roles and Responsibilities

Job Purpose The incumbent will be responsible for driving NPS growth and customer

communications

Role Take initiatives for building NPS culture and conducting training

on NPS across the organization verticals
Ensuring NPS improvement through close looping of NPS
feedback & the root cause analysis through active collaboration
with stakeholders, and further taking up the next step actionable
for NPS enhancement
Proactively identifying and developing process improvements
across the organization to uplift customer experience
Execute customer experience functions focussed on customer
communication at all customer touchpoints – Online and Offline
channels
Responsible for loan documentation and updations, maintaining
the document dictionary, and change management
Collaborate with all stakeholders and liaise with vendors for all CX
related activities

Qualification &
experience

Years of experience: 2+ years
Mandatory Qualification: Full-time MBA/PGDM
Application knowledge of Adobe Illustrator and Dreamweaver
Experience in the financial services industry is mandatory

Essential skills Should have strong communication skills

Ideal candidate will be Assistant Manager/Deputy Manager of CX
in fin-tech or BFSI companies