Branch Business Leader_Manager/Senior Manager

4 - 7 Years

Job Description

Superior and Consistent Customer Service
  • Ensures Efficient complaint management within specified TATs
  • Drives high service scores
  • Conducts customer engagement programs and marketing events
  • Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

Strengthening Systems, Controls and Processes
  • Ensures Upkeep of the Branch and ATM and raises issues if required
  • Liaises with respective teams for effective and efficient Fraud Management within the cluster
  • Ensures branch compliance with Banks policies and processes
  • Ensures timely submission of MIS reports
  • Ensures safety and security of Bank and customer's assets
  • Ensures Audit related deliverables both internal and external are met as per the prescribed norms
  • Ensures Role clarity to employees in the branch and manage attrition

Cross Sell & Portfolio Management
  • Focuses on Sustained Revenue Generation for their respective branch
  • Acquire Liabilities of family/group members of customers in the non-managed portfolio
  • Ensures Cross sell of other bank and third-party products to existing customers in non-managed portfolio
P&L Management
    • Maintains the Profit and Loss statement and Balance Sheet for the branch
    • Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
    • Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
    • Liabilities mobilization through CASA portfolio growth

    • Ensures all the counters are opened and staff is ready to service clients atleast 15 minutes before the customer timings
    • Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer
    • Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.
    • Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning
    • Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management
    • Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations

Account Opening & Maintenance:
    • Monitors the processes for account opening, account maintenance & account closure related formalities as per YBL process
    • Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
    • Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)

Salary: INR 5,50,000 - 10,00,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Skill Ventory

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Contact Company:Skill Ventory